Ordering Process
Dive into how to select, customize, and finalize your order for The Family Garden, ensuring a seamless experience from start to finish.
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Visit our website, select the size and frame option, then provide the names and birth months of the individuals to be included in the illustration. Once your details are submitted, our team will begin creating your personalized artwork.
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Our standard designs can accommodate up to 6 individuals. For larger families, please contact us for custom options.
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We allow changes within 24 hours of placing an order. Please contact our customer service team as soon as possible to request any modifications
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Orders can be cancelled within 12 hours of placement without incurring any charges, due to the personalized nature of our product.
Revision Process
Dive into the process of revising, and finalizing your order, ensuring a seamless experience from start to finish.
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Once our designers complete the illustration, we email the client with the image for review. The client has 48 hours to review it and provide feedback.
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If the client doesn't respond within 48 hours, we'll consider the illustration approved and proceed with the printing and delivery process.
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We offer unlimited free revisions order. The client can use the same link provided in the review email to submit any details regarding necessary modifications.
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Each modification requested by the client will delay the production process by 48 hours. It's important to consider this additional time when planning for the delivery of your order.
Customization
Explore the possibilities for making your Family Garden truly yours, from selecting specific flowers to incorporating personal details.
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Each Family Garden is uniquely crafted based on the names and birth months provided, with each flower representing a different month, carefully selected by our artist to create a harmonious design.
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Currently, our illustrations follow a signature style to ensure consistency and quality, but we are exploring additional themes and styles for future offerings.
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Flowers are selected based on traditional birth month associations. However, if you have a special request, please reach out to us, and we'll do our best to accommodate.
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After selecting your product specifications, you'll be prompted to enter the personalization details through a simple form on our website.
Shipping and Delivery
Get all the information you need on how your personalized artwork will be packaged, shipped, and delivered to your doorstep, including timelines and care instructions.
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We offer standard shipping option. Standard shipping typically takes 5-7 business days, once the illustration is designed.
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Each piece is securely packaged in protective materials and shipped in sturdy boxes designed to prevent damage during transit.
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Currently, we only ship within the United States. We're actively working to expand our shipping options to include more countries soon. Please stay tuned for updates, and we appreciate your interest and patience.
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If your order is significantly delayed, please contact our customer service team. We'll investigate the delay and provide updates or solutions to ensure you receive your order.
Product Information
Learn about the sizes, frame options, care instructions, and the quality materials used to create your lasting Family Garden piece.
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We offer three sizes: 12x16”, 18x24”, and 24x32”. Frames are available in white, black, and wood finishes.
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While we primarily offer printed and framed versions of The Family Garden, we understand the unique needs of our customers. If you're interested in a digital version, please contact us directly. We'll review each request on a case-by-case basis to accommodate your needs as best as we can.
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Avoid direct sunlight and moisture. Dust gently with a soft, dry cloth. If framed, glass cleaner can be used on the glass part of the frame.
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Yes, we use archival-quality inks and paper to ensure that your Family Garden remains vibrant and does not fade over time.
Returns and Refunds
Find out about our policies on returns, refunds, and how we handle issues with orders, ensuring your satisfaction with every custom piece.
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Due to the personalized nature of our product, we cannot accept returns. However, if there is an issue with your order, please contact us.
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Exceptions are considered on a case-by-case basis, primarily if the product arrives damaged or with errors on our part.
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Contact our customer service within 7 days of receiving your order with photos of the damage or error. We'll work with you to resolve the issue, either through a replacement or other means.
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While we cannot accept returns based on design preferences, we are committed to ensuring your satisfaction and will work with you to address any concerns.
